Shipping policy
At CLEORA, we work to process and deliver your order as quickly and efficiently as possible.
1. Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received. Orders are not processed or shipped on weekends or major holidays. Orders placed during weekends or holidays will begin processing on the next business day.
2. Shipping Times
Once your order has been shipped, estimated delivery times may vary depending on the shipping carrier and destination.
Typical delivery times are:
Standard Shipping: 3–7 business days
Expedited Shipping: 1–3 business days, when available
Delivery estimates are not guaranteed and may be affected by weather, carrier delays, holidays, or circumstances outside CLEORA’s control.
3. Shipping Costs
Shipping costs will be displayed at checkout before you complete your purchase.
CLEORA may offer promotional free-shipping options from time to time. Any applicable free-shipping offer will be clearly stated at checkout or during the promotion.
4. Tracking Information
Once your order has shipped, you will receive tracking information when available.Customers are responsible for providing an accurate shipping address at checkout. Please contact CLEORA as soon as possible if you notice an error in your shipping information.
5. Delayed or Lost Packages
If your package is delayed, customers should first check the tracking information provided by the shipping carrier.If a package is marked as delivered but you cannot locate it, please check around your delivery location and contact the carrier. CLEORA will make reasonable efforts to assist with delivery issues. CLEORA is not responsible for delays caused by shipping carriers, incorrect addresses provided by customers, weather, natural disasters, or other circumstances beyond our control.
6. Damaged Items
If your order arrives damaged, please contact CLEORA within 48 hours of delivery.
Please provide:
Your order number
A description of the damage
Photos of the damaged product and packaging
We will review the issue and determine the appropriate resolution.
7. Incorrect or Missing Items
If you receive an incorrect or missing item, please contact CLEORA within 48 hours of delivery. We will review your order and, when appropriate, arrange for the correct item to be shipped or provide another suitable resolution.
8. International Shipping
At this time, CLEORA may only offer shipping within the United States unless otherwise stated at checkout. If international shipping becomes available, customers may be responsible for applicable customs duties, taxes, and other import fees.
9. Address Changes
If you need to change your shipping address after placing an order, contact CLEORA as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.
10. Contact Us
If you have questions regarding your order or our Shipping Policy, please contact CLEORA through the contact information provided on our website.
CLEORA
Clean Smarter. Live Better.